My Policies

Thank you for shopping All Wood Nameplates and Gifts.  Your satisfaction is very important to us.  It is my goal to provide you with a hand-made wood gift that instantly becomes a cherished item.

All e-mails are answered within 12 hours or sooner.  I have supplied you with a toll free number to call for further information.  

Privacy

I take your privacy very seriously.  All customer information will be used for internal purposes only.  No information will be given, shared or sold to any outside sources. E-mail addresses are used only to send invoices and correspond if there are any problems or questions with your order.

Security

This is a secure site.  Each credit card transaction is encrypted and secured during the checkout process.  I also have given you the option for check or money order.  You may also order by mail or phone.

Sales Tax

I charge required local and state taxes for Oklahoma.  The appropriate amount will be applied to your order when it is totaled by my computer system.

Order Information

I accept American Express, MasterCard, Discover and Visa.  All orders submitted online using credit cards are immediately confirmed.  You will be mailed an invoice of your purchase. 

Return Policy

I want you to be satisfied.  All requests for refunds must be e-mailed to us within 72 hours of receiving the product. Return the unused product within 10 days.  Once the item is returned a credit is immediately issued or a refund check is issued, depending on how you originally paid for your purchase.  Please note that you must pay shipping and handling when returning merchandise.  I are not responsible for lost returns.  Shipping and handling costs are not refundable. 

Shipping

During my off season, delivery time is 10-14 days. During my busy seasons (graduation, back-to-school, and Christmas) delivery time may extend to 15-20 days. If you have a rush order please call us and I will try to accommodate you.

Drop Shipment

I do drop ship (shipping to a different location than the person ordering).  This is when you want the item shipped directly to the individual instead of yourself.

Damaged Shipments

I make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package.  PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay your reorder or credit. E-mail my customer service department and they will explain my return policy on damaged merchandise.

Ordering By Mail

Print out the order form and send it to us with your choice of payment (credit card number and expiration date, check, or money order).   3938 S. 122^nd E. Ave, Tulsa OK  74146

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We accept the following forms of payment:

Visa, MasterCard, Discover, Money Orders and Checks.

3938 S. 122ND E. Ave.
Tulsa, OK 74146

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